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If an error message or something else unexpected appears on the screen and you want to ask someone for help, document this error by taking a "screenshot" and saving it. To do this, press the "Print" key (Windows) or Cmd+Shift+4 and then the space bar (Mac OSX). This will save the current screen content to the clipboard (Windows) or place it on the desktop (Mac OSX). Now open an application that can process images (e.g. Word, Paint) and paste the "screenshot" in a suitable place by selecting "Paste" under the "Edit" menu item in the application. The screen content will then be inserted into the document and you can save or send it for documentation.
Information about which actions were previously performed is also very helpful.
There may be different reasons.
- You were exmatriculated or your employment has ended. In that case you are no longer entitled to use the IT infrastructure of the University.
- Your account was locked due to frequent use of an incorrect password. If your password was wrongly entered multiple times your account is locked for 30 minutes. After that you can log into your account by entering the correct password. Incorrect logins are often a result of capslock or the keyboard language being set wrong.
- There may be uncertainties regarding documents or payment for the Students’ Office. Your account is deactivated, if payments weren’t performed or your documents were incomplete. Please refer to the Students’ Office. After successful clarification the Students’ Office will reenable your account.
- Your password may contain unsupported special characters. This may be causing you to be able to log in to certain services, but not others. Please change your password by using the “Change password” feature under “Services” and try again.
You can find detailed instructions (PDF document) here.
Directory replication via MyFiles (similar to Dropbox)
Access to home directory (My Files -> Start) and network drives
Desktop and mobile clients (apps) for tablets and smartphones
Share files with external users (via email address)
Request files (share backwards)
Replaces "NetStorage"
Filr (network and client access to network drives)
NEW!!! Collaborate on documents using Content Editor (allow popups on first start and reload again).
If you receive the message that you cannot edit Office files, you can try to solve the problem with the following steps.
1. Start all Office applications installed on your Mac, click on the name of the application in the menu (e.g. Word) and select "Sign out". Then close the application.
2. In the Finder, click on "Go to" and then "Go to folder".
3. Enter the following in the field: ~/Library
4. Click on the Group Containers folder
5. Locate the following three files/folders and drag them to the Trash
UBF8T346G9.OfficeOsfWebHost
6. Empty the recycle bin and start an Office application to check whether you can now edit the documents.
7. Restart an Office application, log in again and try to edit the file again.